Terms of Service

These Terms of Service ("Terms") govern your access to and use of the GlazeLogic window & door configurator service, including the website at glazelogic.io, the application at glazelogic.app, and any related tools (together, the "Service"). The Service is operated by GlazeLogic ("GlazeLogic", "we", "us" or "our").

By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who can use the Service

The Service is intended for businesses and sole traders that supply and/or install windows and doors. You must be at least 18 years old and able to enter into a binding contract. You are responsible for ensuring the information you provide at sign-up is accurate and kept up to date.

2. Your account

You are responsible for maintaining the confidentiality of your login details and for all activity that happens under your account. Please notify us promptly at support@glazelogic.io if you believe your account has been accessed without your permission.

3. Free plan

Creating a GlazeLogic account is free and does not require payment card details. The free plan includes your branded configurator and dashboard, and allows you to view up to 3 new customer quote requests per calendar month (resetting on the 1st). Quote requests beyond that limit arrive with the customer's contact details locked; you can view the products designed and unlock leads with the following month's allowance or by upgrading to the Pro Installer plan.

We offer one free account per customer; we may refuse or end an account where we reasonably believe the free plan is being abused (for example by creating multiple accounts to avoid the monthly limit).

4. Subscription and pricing

The Pro Installer plan costs £49.99 per month and removes the monthly quote-request limit. Unless stated otherwise, prices are inclusive of any applicable VAT. The subscription starts when you upgrade, renews automatically each month, and your payment method is charged at the start of each billing period until you cancel.

We may change our pricing from time to time. Where we do, we will give you reasonable advance notice and any change will apply from your next billing period after the notice.

5. Payments

Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms where applicable. We do not see or store your full card details — these are handled directly by Stripe. You authorise us (via Stripe) to charge your payment method for the recurring subscription fee until your subscription is cancelled.

6. Cancellation, renewal and refunds

You can cancel a Pro subscription at any time by logging in to your account at glazelogic.app, going to Account & Billing, and managing your subscription through the secure billing portal.

If you cancel a paid subscription, it remains active until the end of your current billing month and then stops renewing; your account then returns to the free plan. Except where required by law, we do not provide refunds or pro-rata credits for part-months already paid. If you believe you have been charged in error, contact billing@glazelogic.io.

7. Your content and your customers' data

The Service lets the public design products and submit enquiries that are sent to you ("Enquiry Data"). As between you and us, you are responsible for the Enquiry Data and for handling any personal data within it in line with applicable data protection law. You grant us a limited licence to host and process your logo, branding and Enquiry Data solely to provide the Service. Our handling of personal data is described in our Privacy Policy.

8. Acceptable use

You agree not to misuse the Service, including by: using it for unlawful, misleading or fraudulent purposes; attempting to gain unauthorised access to our systems; interfering with the Service's operation; reselling or sub-licensing access without our written consent; or uploading content that infringes the rights of others. We may suspend or terminate accounts that breach these Terms.

9. Availability and changes to the Service

We work hard to keep the Service available and accurate, but we provide it "as is" and do not guarantee it will be uninterrupted or error-free. We may add, change or remove features, and we may carry out maintenance that temporarily affects availability.

10. Intellectual property

The Service, including its software, design and content (excluding your branding and Enquiry Data), is owned by GlazeLogic or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers ownership of the Service to you.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud). Subject to that, and to the maximum extent permitted by law, we are not liable for lost profits, lost business or revenue, or indirect or consequential loss; and our total liability to you in any 12-month period is limited to the amount you paid us for the Service in that period.

12. Termination by us

We may suspend or end your access to the Service if you materially breach these Terms, fail to pay amounts due, or where we are required to do so by law. Where reasonable, we will give you notice first.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to let you know (for example, by email or a notice in the app). Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where applicable consumer law gives you other rights.

15. Contact us

Questions about these Terms? Email support@glazelogic.io. For billing queries, email billing@glazelogic.io.